Booking Terms and Conditions

1. Making your booking 

 When you book the property with us you should return the completed booking form to us along with the payment.

Your booking is made as a consumer for the purpose of a holiday and you acknowledge thatno liability can be accepted for any business losses howsoever suffered or incurred by you.

Once the completed booking form and payment have been received and accepted by us, we will issue you with a confirmation email.

The contract between us will only be formed when we send you your confirmation email and is subject to these terms and conditions.

We reserve the right to refuse any booking prior to the issue of our confirmation. If we do this we will promptly refund any money you have paid to us.

You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

2 Paying for your booking

You are required to send to us your payment for the balance of the rental and the security bond at least 6 weeks prior to the arrival date as detailed on page 1 of the booking form.

If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.  We will hold the security deposit to be applied against the reasonable cleaning

and/or replacement of the property, furnishings, fixtures and fittings.

We will return the security deposit to you within 7 days of the return of the keys to us, less any deductions in accordance with the conditions listed above.

3. If you cancel or amend your booking

 If you need to cancel or amend your booking you must telephone us on the number shown on this booking form as soon as possible. 

You will also be required to confirm your cancellation in writing or by email to the addresses shown at the bottom of this page.

A cancellation will not take effect until we receive written confirmation from you.

If you cancel your booking within seven days of receiving your confirmation email, we will refund the balance of any money you have paid us.  After such period, if you cancel your booking more than eight weeks prior to the arrival date, we will retain the initial deposit and refund the balance of any money you have paid to us.  

If you cancel your booking less than 8 weeks prior to the arrival date, we reserve the right to retain the initial deposit and the rental, and refund the balance of any money you have paid to us.  In these circumstances we will refund the rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the property.  

4. If we cancel or amend your booking

We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings.  

If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.

5.Your accommodation

You can arrive at your accommodation after 15:00 hours on the arrival date of your holiday and you must leave by 10:00 hours on the departure date.

 If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the property. If you fail to arrive by midday on the day after the arrival date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

6. Your obligations

You agree to comply with the regulations attached to these terms and conditions/set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.

You agree to keep and leave the property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.

You agree not to cause any damage to the walls, doors or windows of the property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.

You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.

You agree to ensure that each member of your party is covered by comprehensive travel insurance as required (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the property, nor can you take your pet into the property. If you do so, we can refuse to hand over the property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you. 

 You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

7.Complaints

 Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.  It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly be investigated unless registered whilst you are in residence.

 If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.

8 Our liability

 Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to £50,000 and any losses that are a foreseeable consequence of us breaking the agreement.

Losses are foreseeable if they could be contemplated by you and us at the time your order is accepted by us.  

 This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

9 Law

The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter, or other issue which arises between us will be dealt with by the courts of England and Wales.

Security Bond

Spectrum Holidays require a £100 security bond for all bookings which is payable 6 weeks before arrival. You agree that Spectrum Holidays may retain the security deposit, or part thereof, following an unsatisfactory check of the caravan and its contents. If Spectrum Holidays need to retain any part of the security bond you will be advised by email and provided with an invoice to show the amount that has been retained to cover the cost of replacing damaged property or any missing items from the inventory of the holiday home. We will retain all, or part, of the security deposit to cover the cost of:

Any breakages or damages to our property or its contents (including, but not limited to, furniture, sensory equipment or fixings) If the cost of any damage is more than £100 you will be billed for the additional cost.

Payment Plans

We are happy to offer interest free payment plans to those who have booked a qualifying property, Payments will be made on a monthly basis by direct debit and your full payment schedule will be given to you. The full balance of your holiday must be paid 6 weeks before the arrival date.

Spectrum pack

All equipment supplied by Spectrum Holidays is for use under adult supervision, you are responsible for the safety of your party at all times. Spectrum Holidays or the holiday home owner cannot be held responsible the safety of you, or any members of your party. Spectrum Holidays hold a full list of equipment that can be found inside the Spectrum Pack and a full inventory will be taken before your arrival and after your departure.

The Pack is for our families to use and enjoy. While we understand that accidents happen, we ask that you inform us straight away if anything gets broken so we can organise a replacement in time for the next guests checking in. If any of the equipment is found to be maliciously damaged or is missing, we may charge you for the cost of any replacements. The charge for replacement items will be taken from the security bond and an invoice will be issued detailing the amount that has been retained to cover the cost of the replacements.

Accident reporting

In the event of any accident that occurs in the property and that results in injury to any guest you must contact Spectrum Holidays immediately and we will complete an accident report form.

Missed payments

We understand that sometimes things don’t always go to plan. If for any reason you are not able to make the payment that has been agreed, please contact us immediately and we will try our best to find a solution and make alternative arrangements. Missing a payment may result in the holiday being cancelled with immediate effect.

Keys and access

 Guests will be advised of how to gain access to the holiday home upon confirmation of their holiday. This information will be sent to you the week leading up to your holiday and after final payment has been received.

Lost keys will be charged for at £10 per set.

No Smoking Policy

Bolt hole by the Sea operate a strict no smoking policy.

 Pets

Pets are not accepted at Bolt Hole by the Sea. If you are found to have a pet in the holiday home you will be asked to vacate the premises without refund and will result in Spectrum Holidays retaining your security bond.

Behaviour

If, in the opinion in of The Owner or their representative any member of the party is guilty of conduct which is deemed to be anti-social or a risk to the health and safety of themselves or members of the public, The Owner or their representative  may re-take possession of the accommodation immediately without compensation to The Hirer.