Booking Terms and Conditions
Dulas Glamping
These terms and conditions form part of the contract between the lead guest and Dulas Glamping. It is important that you read them carefully
Dates of hire
The dates of hire agreed between the lead guest and the owner are from 3:00pm on your check in date and 12:00pm on your check out date. Any unauthorised use of the holiday accommodation by the hirer outside of these dates and times is chargeable as an extra cost to the hirer.
Deposit
In order to secure your holiday, we ask all guests to provide a non-refundable deposit of £100.00 which is deducted from the remaining cost of the stay. Full payment must be received by the due date we advise you of upon booking which will be noted on the booking form. Please see our missed payments section for more information.
Payment Plan
We are happy to offer interest free payment plans to those who have booked a qualifying property, Payments will be made on a monthly basis by direct debit and your full payment schedule will be given to you. The full balance of your holiday must be paid 4 weeks before the arrival date.
Your responsibilities
We understand that accidents happen from time to time, if something gets broken or damaged during your stay, we ask that you advise us immediately so that we can arrange repairs or replacements in time for our next guests.
It is the responsibility of the guests to report any damage to the property or its contents. We expect our guests to leave the property in a clean and tidy manner and cleaning materials are available for your use. You are responsible for the behaviour and safety of yourself and the members of your party.
Children should be supervised at all times.
Spectrum pack
All equipment supplied by Spectrum Holidays is for use under adult supervision, you are responsible for the safety of your party at all times. Spectrum Holidays cannot be held responsible the safety of you, or any members of your party.
The sensory toys and equipment are for our families to use and enjoy. While we understand that accidents happen, we ask that you inform us straight away if anything gets broken so we can organise a replacement in time for the next guests checking in. If any of the equipment is found to be maliciously damaged or is missing, we may charge you for the cost of any replacements.
Warning: Some of the sensory toys may produce bright, flashing lights that may cause discomfort and/or seizures for those with photosensitive epilepsy, Parental supervision is essential.
Accident reporting
In the event of any accident that occurs in the property and that results in injury to any guest you must contact Spectrum Holidays immediately and we will complete an accident report form.
Cost of hire
The TOTAL amount payable for the period of hire is shown on the booking form. The total balance MUST be received by date specified, non-payment will result in the cancellation of the holiday. If full payment is not received by the specified date and you have not contacted us, we will attempt to contact you once to arrange payment, if no contact can be made within 24 hours we will treat your booking as cancelled and all money paid to date will be retained by Spectrum Holidays.
Missed payments
We understand that sometimes things don’t always go to plan. If for any reason you are not able to make the payment that has been agreed, please contact us immediately and we will try our best to find a solution and make alternative arrangements. Missing a payment may result in the holiday being cancelled with immediate effect.
Payments
Payments can be made by BACS transfer to the account below and are payable to our charity bank account.
Keys and access
Guests will be advised of how to gain access to the holiday home upon confirmation of their holiday. This information will be sent to you the week leading up to your holiday and after final payment has been received.
Lost keys will be charged for at £10 per set.
Occupancy
The holiday property is for the sole use of the persons listed on the booking form. The Hirer will be responsible for the entire party. Anyone reported to over occupy the property will be asked to leave immediately without refund.
As our caravans are all sited on family parks, we only accept bookings from family groups. We cannot accept bookings from young singles or groups of all male/female parties.
No Smoking Policy
For reasons safety there is NO SMOKING or vaping allowed anywhere in the shepherd hut or on the decking area. If anyone is reported to be smoking or vaping during your stay you will be asked to leave immediately without a refund. Smoking is permitted in the car park area away from the shepherd hut.
Please make sure that all cigarettes are extinguished and disposed of appropriately and not put in any of the bins inside the property
Pets
Well behaved pets are accepted at Dulas Glamping at no additional cost. Please be aware that there are lose wires that are visible and at low level so the holiday home may nit be suitable to puppies, or dogs that are prone to chewing.
Cleanliness
We pride ourselves on the high standards of cleanliness that we maintain in our holiday home and request that guests leave the caravan clean and tidy. We ask that any cutlery, crockery and cooking utensils that are used are cleaned and returned to where they are kept.
Fire Pit and BBQ
There is a fire pit to the side of the hut as well as a BBQ. We ask that children and young people are not left unattended at any time when using the fire pit or BBQ and the lead guest is responsible for the safety of the group at all times. The BBQ is not to be used on or near the decking area.
Chip pans and fryers
The use of chip pans or deep fryers of any kind is strictly prohibited.
Behaviour
If, in the opinion in of The Owner or their representative, any member of your party is guilty of conduct which is deemed to be anti-social or a risk to the health and safety of themselves or members of the public or the holiday home, The Owner or representative may re-take possession of the accommodation immediately without compensation to The Hirer.
Electric Car Charging
There is an EV charging point available for guests to use.
Cancellation Policy
If you need to cancel your booking for any reason, please contact us straight away by email. Any cancellations made up to 4 weeks before your arrival date will incur a charge equal to the deposit paid. Any cancellations made within 4 weeks of arrival will not be refunded.
If we change or cancel your booking
As a responsible operator, our aim is to provide all the services, facilities as described on our website Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you, and provide the following options:
- a) A replacement holiday comparable or superior to the one booked or
- b) A replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
- c) A full refund.
Liability
We DO NOT accept liability for injury, loss or damage suffered by any member of the party.
WIFI
We provide free WIFI which generally works well and gets a good signal. This may not be the case at times when work is being carried out on the nearby masts, or if there is a network problem, or adverse weather conditions etc. Refunds will not be given due to WIFI problems.
Insurance
We strongly recommend that you take out holiday insurance to cover accidents, losses, cancellation etc. These policies are available quite cheaply from most insurance providers.