TERMS & CONDITIONS

As the person booking this holiday, you are responsible for ensuring your party complies with these Terms and Conditions of booking, and also those on the ’Welcome Pets!’ sheet if you are bringing a pet.

PAYMENTS

At the time of booking, a non-returnable deposit of £100 per cottage is required. The balance is due at least six weeks prior to the arrival day. We reserve the right to cancel the booking if the balance is not paid by this date. Payments can be made by credit or debit card over the phone, or BACS to our bank account.

Cancellation Conditions

If the booking is cancelled less than 42 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made. If the booking is cancelled 42 or more days before arrival then a charge equal to £100 per booking will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

OCCUPANCY

A cottage may only sleep up to the number of guests it is advertised for, except for one additional child / baby, by prior arrangement. There is no extra charge for a cot but it must be booked in advance and you will need to bring bedding for it with you. There is a charge for an extra single bed complete with bedding and towels. This must be booked in advance. N.B. some bedrooms do not have sufficient room for an extra bed.

The holiday booked may not be transferred or sold to another party.
We do not take stag or hen parties unless we are notified of this in advance and have agreed to it.

PETS

Please request and read the additional ‘Welcome Pets!’ information sheet.

SMOKING

Smoking is not allowed inside the cottages or any of the public buildings e.g. launderette.

CANCELLATION

If you have to cancel your holiday, please let us know as soon as possible. If your holiday start date is more than 6 weeks away, then you will not be liable to pay the balance. If the booking is cancelled less than 6 weeks but more than 2 weeks before arrival, then a charge equal to 50% of the stay will be made. If the booking is cancelled less than 2 weeks before arrival, then a charge equal to the full booking amount will be made.
We strongly recommend you take out holiday cancellation insurance to protect you against possible loss.
In the unlikely event that the accommodation booked becomes unavailable and we have to cancel, our liability is limited to a full refund, including the deposit, although we would give you the option to transfer to an alternative cottage if we have one available.

CORONAVIRUS / COVID-19 OR SIMILAR OUTBREAK

If government legislation prevents you from coming, then you will be given a full refund or you may choose to book another date, subject to availability and payment of any difference in cost. If you or anyone in your party show any symptoms of the virus within the 7 days prior to your due arrival day, or have been in the presence of anyone with the virus in last 14 days prior to your due arrival day, then you must all stay at home. You must phone / email us as soon as you know that you cannot come. You may arrange another stay subject to availability and payment of any difference in cost. If you or anyone in your party experiences any symptoms after arrival, you must all return home immediately and self-isolate at home. You must advise us as soon as possible by telephone / email that you are leaving. There will be no refund for the remaining days which you had booked.

ARRIVAL & DEPARTURE

Your cottage will be ready for you from 4.00pm. If you will be arriving after 6pm please advise your estimated time asap in advance to ensure someone will be here to welcome you. Please vacate the cottage by 10.00am leaving it clean & tidy.

DAMAGE & BREAKAGES

Please report any damage or breakages to us as soon as you can and allow us access e.g. for cleaning a carpet before a spill stains. We reserve the right to charge you where there is significant damage or where we feel reasonable care has not been taken. You are responsible for supervising your children and your pets to ensure they do not damage our property. Pets must not be left unsupervised in the cottage or grounds.

UNREASONABLE BEHAVIOUR

We have the right to refuse to allow access to a cottage to anyone who we feel is unsuitable to take charge of it. In such cases all monies paid will be refunded as soon as reasonably possible, the contract will be terminated and we will have no further liability. In the event of guest misbehaviour during occupancy, we reserve the right to terminate the let without any refund of letting monies. Misbehaviour specifically includes but is not limited to drunken behaviour, abusive behaviour, smoking in the cottage or other buildings, undue noise and dog barking.

LIABILITY

We want you to have a safe and happy holiday so please take care, especially of your children.
Familiarise yourself with where the steps, light switches, fire extinguisher and fire blanket are. Advise us immediately if any of the alarms become low on battery power. Do not leave children unattended in the cottage or grounds. Do not let them play with the blind cords or lean out of the upstairs windows. Do not allow them to stroke other visitors’ dogs without their permission. We do not accept liability for injury or damage or loss of guests’ property, cars and contents and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property                       

DATA

Any data collected from this booking may be kept on a computer. It will not be disclosed to any third party.

SUGGESTIONS & COMPLAINTS

We want you to really enjoy your stay here. Your beds will be made up and your cottage will have been thoroughly checked, however if we have missed something, or something breaks or stops working while you are here, please let us know as soon as possible so that we have opportunity to rectify the situation. If you have any suggestions for our improvement, please tell us. Please tell your friends about all the things which you loved here!

Thank You!

Pet friendly self catering holiday cottages in the Forest of Dean.
With beautiful walks into the Forest from the door, Deanwood holiday cottages are the perfect place to bring your four-legged friend. Pets are welcome in 10 of our 13 holiday cottages….

WELCOME PETS!
Please take the time to read the following as it provides useful information as well as forming part of your Terms and Conditions of Booking at Deanwood Holdiay Cottages Forest of Dean.

Well-behaved pets are welcome in ten of our holiday cottages:-

2 bedroomed cottages – Badgers, Saddlers, Tigs, Ivy, Forge, Coachmans;

1 Bedroomed cottages – Swallow, Squirrel, Magpie & The Cottage (no cats).

Please book in your pet at the same time as booking your holiday cottage.

You are responsible for supervising your pet and ensuring that it does not cause any injury to other holiday makers or their pets, or any damage to the holiday cottage e.g. carpets, furniture etc. or the grounds e.g. digging holes etc.

We reserve the right to charge you for repairs to furniture / grounds and for cleaning carpets / furniture if due care has not been taken.

We do not accept liability for any injury or damage, either to your pet or caused by your pet, or the loss of your pet, and you agree to indemnify us from all actions, claims, costs & proceedings, including legal fees, arising from your acts or omissions, or those in your party, whilst on our property.

Pets must NOT BE LEFT UNATTENDED in either the holiday cottage or the grounds. There is a local Pet Sitting Service, Paws for a while with me, Email- pawsforawhilewithme@hotmail.co.uk, Tel: 01594 563707 (Home), 07582784417 (Mobile) should you wish to go out without your pet.

Pets must not be allowed to disturb other holiday makers e.g excessive barking/ chirping, especially at night.

DOGS
Well-behaved house-trained dogs (excluding ‘dangerous breed’ dogs) are welcome at a charge of £25 for one dog, £35 for two or £45 for three.

A ‘Welcome Dog’ box is provided for you to use during your stay, containing:
* Protective feeding tray to place under the food and water bowls,
* Scoop and supply of disposable bags
* Pet towel for each dog
* Information pack – details of vet; dog food supplier; local dog friendly pubs, attractions, restaurants etc.

Also available if booked at least 14 days in advance:
* Food Bowl
* Water bowl
* Dog toys
* Initial supply of dog food – bought from Tesco’s at a charge of £3 plus the cost of the food, payable in cash on your arrival. We cannot guarantee your requested type / brand will be available and therefore you authorise us to choose substitutes at our discretion.

You must bring your dog’s bed / crate with you, and if he/she is used to lying on the sofa you must also bring protective throws to cover the chairs. Dogs are only allowed in the lounge / kitchen / dining area, they are NOT allowed in the bedrooms. A stairgate can be provided if requested in advance.

There are footpaths leading from the grounds directly into the Forest of Dean, where there are many beautiful walks. We also have a paddock where you may exercise your dog on an extendable lead, however this is also a play area for children, so please consider others and ALWAYS pick up after your dog. Bags and a scoop are provided and there are red bins in the grounds in which to dispose of the bags.

Dogs must be kept on a lead at all times whilst in the grounds.

Please do not let your dog back into the holiday cottage while it is still wet or muddy. There is an outside tap with hose in the courtyard, also a sink, tin bath and bucket in the laundry, which you may use to clean your dog. A dog towel is provided in your ‘Welcome Dog’ box.

CATS
Well-behaved domestic house cats are welcome at a charge of £25 for one cat, £35 for two, £45 for three.

A ‘Welcome Cat’ box is provided for you to use during your stay, containing:
* Protective feeding tray to place under the food and water bowls,
* Cat litter tray
* Supply of cat litter
* Scoop and supply of disposable bags
* Information pack – including details of vet, cat food supplier

Also available if booked at least 14 days in advance:
* Food Bowl
* Water bowl
* Cat Scratching Post
* Initial supply of cat food – bought from Tesco’s at a charge of £3 plus the cost of the food, payable in cash on your arrival. We cannot guarantee your requested type / brand will be available and therefore you authorise us to choose substitutes at our discretion.

You must bring your cat’s bed / crate with you, and if he/she is used to lying on the sofa you must also bring protective throws to cover the chairs. Cats are only allowed in the lounge / kitchen / dining area of the holiday cottage, they are NOT allowed in the bedrooms.

BIRDS / SMALL CAGED ANIMALS
Domestic caged birds / small animals are welcome at a charge of £10 per cage (maximum size of cage base 46cm x 46cm, maximum of 2 cages per holiday cottage).

You must bring your pet’s cage with you, which must have a solid base, also a protective mat to set the cage on and, for birds, a cover to put over the cage at night.

The birds / animals MUST STAY IN THEIR CAGE while they are in the holiday cottage. Birds are NOT allowed to fly around the cottage.

The cage and birds / animals are only allowed in the lounge / kitchen / dining area of the holiday cottage. The birds / animals or their cage are NOT allowed in the bedrooms.

SUGGESTIONS & COMPLAINTS
We want you to really enjoy your stay here. If there is anything which you are unhappy about or which you feel needs repairing or replacing, or if you have any suggestions for our improvement, please tell us. All the things which you loved here please tell all your friends, thank you.