East Trenean Farm Booking Terms and Conditions
Your contract is with Graham and Jane Jones at East Trenean Farm (“we”, “us” and “our” in these Booking
Conditions) for the property known as Corn Barn / Threshing Barn / Water Mill / Linhay (“the Property”).
References to “you” or “your” are references to the person making the booking and all members of the
holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in
these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property with us you should return the completed Booking Form to us together with
your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel
your booking within seven days of receiving our written confirmation of your booking or if we cancel due
to unforeseen circumstances such as enforced closure by Government legislation (COVID-19).
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can
be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will
issue you with our written confirmation.
The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us.
When received, carefully check the details of our written confirmation and inform us immediately of any
errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental at least two weeks prior to the
Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on
time we may treat your booking as cancelled by you.
We require a security deposit of £100 per booking and will hold this to be applied against the reasonable
cost of repair or replacement of any lost or damaged property, furnishings, fixtures and fittings and/or may be retained following the breach of any of your obligations under this contract.
We will return the Security Deposit to you as soon as possible after your holiday and always within 7 days of the return of the keys to us, less any deductions in accordance with the conditions stated herein. The security deposit must be paid when settling the balance of the Rental amount.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written
confirmation as soon as possible. Please also confirm your cancellation in writing or by email to the
The Cottages at East Trenean Farm Widegates, Nr Looe, Cornwall, PL13 1QN address shown on our written confirmation. A cancellation will not take effect until we receive written advice from you.
If you cancel your booking within seven days of receiving our written confirmation, we will refund any
money you have paid us (less bank charges if applicable). After 7 days, if you cancel your booking more
than two weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.
If you cancel your booking less than two weeks prior to the Arrival Date, we reserve the right to retain the
Initial Deposit and the Rental amount in full. In these circumstances we will refund the Rental (less any
additional costs incurred) to the extent that we are able to secure an alternative booking for the Property.
4. If we cancel or amend your booking
We would not expect to have to make any changes to or cancel your booking, however we have to reserve
the right to make such changes in the event of unexpected need. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund any money you have paid us in respect of the cancelled booking.
5. Your accommodation
You can arrive at your accommodation after 16.00 hours on the Arrival Date of your holiday and you must leave the property by 10.00 hours on the Departure Date. If your arrival will be delayed, please contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property.
If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.
6. Your obligations
You agree to comply with these terms and conditions and any other regulations reasonably made from time to time and to ensure that they are observed by all members of your party.
You agree not to occupy the property if you or any of your party have symptoms of COVID-19.
You agree not to self-isolate in the property.
You agree to follow Government guidelines on the control of the disease.
You agree to vacate the property no later than the agreed departure time on the agreed departure date.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding
and towels clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that
may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining
or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property and your safety. No liability to
you is accepted in respect of damage to or loss of such property, or injury or illness except where the
damage or loss is caused by our negligence.
You are advised to purchase comprehensive travel insurance for each member of your party to the extent appropriate to your circumstances.
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly
change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it.
We reserve the right to treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for the purpose of essential repairs.
7. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you
have any cause for complaint it is important that remedial action is taken as soon as possible.
Please contact us if any problem arises so that it can be speedily resolved. We want you to enjoy your
holiday, and we can’t improve it after you have left. So please let us know about any problems as soon as
possible.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28
days of your departure.
8. Our liability
Our maximum liability for losses which you suffer as a result of us acting in breach of these terms and
conditions is strictly limited to an amount equal to the contract Rental.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
9. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any
dispute, matter or other issue which arises between us will be dealt with by the Courts of England and
Wales.
Spectrum Holiday Payments Terms
Payment Plans
We are happy to offer interest free payment plans to those who have booked a qualifying property, Payments will be made on a monthly basis by direct debit and your full payment schedule will be given to you. The full balance of your holiday must be paid 4 weeks before the arrival date.
Missed payments
We understand that sometimes things don’t always go to plan. If for any reason you are not able to make the payment that has been agreed please contact us immediately and we will try our best to find a solution and make alternative arrangements. Missing a payment may result in the holiday being cancelled with immediate effect and any monies paid will be retained.
Spectrum Packs
We provide all our properties with a “Spectrum pack” of sensory toys and equipment for use by our guests. While we understand that accidents do happen, we ask that you inform us straight away if anything gets broken so we can organise a replacement in time for the next guests checking in. If any of the equipment is found to be maliciously damaged or stolen we may seek reimbursement.
A full list of equipment can be found inside the sensory packs within each property and a full inventory will be taken before your arrival and after your departure. All equipment supplied by Spectrum Holidays is for use under adult supervision, you are responsible for the safety of your party at all times. The latch locks that we provide are NOT a guarantee of a secure environment. Spectrum Holidays cannot be held responsible the safety of you, or any members of your party.