Heath Farm Holiday Cottages Booking Terms
We are a family run business taking great pride in the quality and standard of our cottages.
We aim to provide a professional and friendly service to all our customers and we are always happy to answer any queries both prior to, and during your visit.
Our team work hard to ensure the cottages are meticulously cleaned and prepared for your visit. Please do not hesitate to speak with us if you feel our high standards have not been met.
These are our terms and conditions which we kindly ask you to read and respect.
Payment
A standard deposit of £100 per week (or part-week) booked is required for each property during all seasons.
The balance is due at 8 weeks prior to the start of your holiday. For bookings made within 8 weeks of the start date, full payment is required on booking.
We advise you to take out cancellation insurance as deposits and balance are non refundable.
All prices include electricity, heating, firewood and all linens and towels.
Occupancy
The number of people staying in any cottage must not exceed the stated number booked.
Please let us know the required number of beds to be made up. We assume one double for two people unless otherwise advised.
We need notification of any changes in number of beds etc preferably a week before your arrival, but at least 24 hours prior to arrival.
Special requirements
Please tell us if you have any special requirements e.g. allergies, etc. before your arrival. We can provide non-feather pillows and duvets on request.
Your responsibilitiesÂ
The holiday maker is responsible for the property booked during their stay and is expected to take reasonable care of it and its contents.
Extra cleaning will be charged at £10.00 per hour in the exceptional circumstance that guests leave the cottage and their contents in a state deemed unreasonable by the owners.
Damages, breakages or losses must be reported to us as soon as possible so that compensation can be agreed.
AccessÂ
Check in time from 4.00 pm. Please let us know your estimated time of arrival to ensure we are here to welcome you.
Check out time by 10.00 a.m.
Please respect our cleaners time. We will make a £20.00 charge per hour/part hour of delay.
We reserve the right to come into the cottage/s after an hour.
Smoking
Non-smokers only.
Pets
Sorry, no pets.
Internet access – including WiFi
All cottages include Internet access via both fixed line and WiFi.
When booking one of our properties you accept all our Terms and Conditions including agreeing to not use our Internet connection for any illegal purposes including but not limited to spamming, hacking, downloading or uploading any data deemed illegal in the U.K. You also accept that we have the right to terminate your access at any time.
 Cancellation Policy
Cancellation by You
It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our cancellation plan, payments arising from cancellation may be covered as detailed below.
As soon as you know you need to cancel, you must confirm the cancellation by writing to our Customer Services Team via email to info@spectrum-holidays.com
The email must be signed (where possible) by the person who made the booking or their travel agent. If you have not taken out our cancellation plan, cancellation charges are calculated as per the table below.
If you have not arrived by 8am on the morning after your break was due to commence or contacted the Holiday home owner/Holiday park concerned to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost including the Cancellation Plan, fees and postal charge will be forfeited.
Length of time Cancellation charge – no cancellation protection plan:
70 days or more - Spectrum Holidays will retain your deposit.
43-69 days - Spectrum Holidays will retain 30% of holiday cost or deposit, whichever is greater.
29-42 days - Spectrum Holidays will retain 50% of holiday cost.
15-28 days - Spectrum Holidays will retain 90% of holiday cost.
14 days or less - Spectrum Holidays will retain 100% of holiday cost.
Spectrum Cancellation Protection Plan
When making a booking you will be offered the option to take out our Spectrum Cancellation Protection Plan which covers you and your holiday party.
Our Spectrum Cancellation Protection Plan covers you should you, or any other member of your party, be forced to cancel your holiday because of sickness, bereavement, redundancy or jury service.
£30.00 per booking
We will need written proof of your cancellation; this will need to be as follows: Sickness – Doctors Certificate
Redundancy – Formal notification
Jury Service – Court notification
Bereavement – Death Certificate
Customers covered by our Spectrum Cancellation Plan and complying with these conditions will be entitled to the following:
70 days or more before the holiday start date – All monies paid minus deposit and cancellation plan fee.
29 - 69 days before the holiday start date – 75% of holiday cost minus cancellation plan fee (25% of monies paid or £100 original deposit will be retained whichever is greater).
15 – 28 days or less before the holiday start date – 50% of holiday cost minus cancellation fee.
If you cancel your holiday within 14 days of arrival date no refund will be given.
Please note: Our cancellation scheme covers you until you arrive on site after which refunds cannot be given if for any reason you decide you leave early. You may wish to take out your own holiday insurance to cover this. Completion of our Cancellation Form and Proof will be required, by recorded delivery prior to the confirmed start date of your holiday. Please see the cancellation plan for details on how to request a refund under the plan.
If the Spectrum Cancellation Plan is not taken out at the time of booking, we recommend you make your own arrangements. Please note the sliding scale of monies payable, under Conditions of Booking, should you not participate in the Cancellation Plan.
If we change or cancel your booking
As a responsible operator, our aim is to provide all the services, facilities as described in our brochure. Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you, and provide the following options:
a) A replacement holiday comparable or superior to the one booked or
b) A replacement holiday together with the difference in price between the replacement holiday and the holiday booked or
c) A full refund.