Tattersall Lakes Booking Terms and Conditions

The agreement is between the hirer (lead guest), and Redmile Luxury Breaks

Dates of hire

The dates of hire agreed between the lead guest and the owner are from 3:00pm on your check in date and 10:00am on your check out date unless otherwise stated. This is at owner’s discretion and at times may need to alter check in and check out times depending on bookings. Any unauthorised use of the holiday accommodation by the hirer outside of these dates and times is chargeable as an extra cost to the hirer.

Deposit

In order to secure your holiday, we ask all guests to provide a non-refundable deposit of £100. Full payment must be received by the due date we advise you of upon booking. Please see our missed payments section for more information.

Your responsibilities

We understand that accidents happen from time to time, if something gets broken or damaged during your stay, we ask that you advise us immediately so that we can arrange repairs or replacements in time for our next guests.

It is the responsibility of the guests to report any damage to the property or its contents. Failure to do so could result in the security bond being retained.

We expect our guests to leave the caravans as it they find them. If a representative of Redmile Luxury Breaks arrives to check the caravan and find that it has not been left in a clean and tidy manner this may result in your security bond being retained.

You are responsible for the behaviour and safety of yourself and the members of your party.

Children should be supervised at all times.

Spectrum packs.

All equipment supplied by Spectrum Holidays is for use under adult supervision, you are responsible for the safety of your party at all times. Spectrum Holidays cannot be held responsible the safety of you, or any members of your party. A list of Spectrum Pack Contents can be found in the Spectrum Pack and all contents must be replaced before departure.

We understand that accidents happen, we ask that you inform us straight away if anything gets broken so we can organise a replacement in time for the next guests checking in. If any of the equipment is found to be maliciously damaged, or is missing, we may charge you for the cost of any replacements. The charge for replacement items will be taken from the security bond and an invoice will be issued detailing the amount that has been retained to cover the cost of the replacements.

Parental supervision is essential.

Accident reporting

In the event of any accident that occurs in the property and that results in injury to any guest you must contact Spectrum Holidays immediately and we will complete an accident report form.

Cost of hire

The TOTAL amount payable for the period of hire is shown on the booking form. This includes any extras such as Sensory packs. The total balance MUST be received by date specified; non-payment will result in the cancellation of the holiday. If full payment is not received by the specified date and you have not contacted us, we will attempt to contact you once to arrange payment, if no contact can be made within 24 hours, we will treat your booking as cancelled and all money paid to date will be retained.

Security Bond

This accommodation requires a £100 security bond for all bookings. You agree that Spectrum Holidays may retain the security deposit, or part thereof, following an unsatisfactory check of the caravan and its contents. If Spectrum Holidays need to retain any part of the security bond you will be advised by email and provided with an invoice to show the amount that has been retained to cover the cost of replacing damaged property or any missing items from the inventory of the caravan. We will retain all, or part, of the security deposit to cover the cost of:

Any breakages or damages to our property or its contents (including, but not limited to, furniture, sensory equipment or fixings) If the cost of any damage is more than £100 you will be billed for the additional cost. The security bond will be refunded after a satisfactory check if the caravan after your departure.

Payment Plans

We are happy to offer interest free payment plans to those who have booked a qualifying property, Payments will be made on a weekly or monthly basis bank transfer and your full payment schedule will be given to you. The full balance of your holiday must be paid 4 weeks before the arrival date.

Missed payments

We understand that sometimes things don’t always go to plan. If for any reason you are not able to make the payment that has been agreed, please contact us immediately and we will try our best to find a solution and make alternative arrangements. Missing a payment may result in the holiday being cancelled with immediate effect.

Payments

Payments can be made by BACS transfer to the account below and are payable to Spectrum Holidays.

Booking reference:

Please be sure to use your booking reference when making payments as this will ensure that payments are allocated to the correct rental agreement, and your balance adjusted accordingly.

Park passes  

Play passes are not included in the caravan hire cost. if you would like to purchase passes this can be done online once full payment for your booking has been received.

When you book your accommodation through Spectrum Holidays, we provide holiday home rental only and are not responsible for any issues arising from Tattershall Lakes or Away Resorts facilities and activities.  The price you pay is for the rental of the caravan and is independent from Away Resorts – No refund will be given for unused passes or from complaints arising from any Away Resorts related problems. 

Keys and access

Guests will be advised of how to gain access to the holiday home upon confirmation of their holiday. This information will be sent to you the week leading up to your holiday and after final payment has been received.

Lost keys will be charged for at £10 per set.

Occupancy

The holiday property is for the sole use of the persons listed on the booking form. The Hirer will be responsible for the entire party. Anyone reported to over occupy the property will be asked to leave immediately without refund.

As our caravans are all sited on family parks, we only accept bookings from family groups. We cannot accept bookings from young singles or groups of all male/female stag or hen parties

No Smoking Policy

Redmile Luxury Breaks operate a strict no smoking policy. 

For reasons of hygiene and the comfort of other guests there is NO SMOKING or vaping is allowed anywhere in the caravan or decking area. If anyone is reported to be smoking or vaping during your stay you will be asked to leave immediately without a refund. Any evidence of smoking that is found by our representative while checking the caravan after departure will result in Spectrum Holidays retaining your security bond.

If you choose to smoke, please do so as far away from the caravan as possible. Please make sure that all cigarettes are extinguished and disposed of appropriately.

Pets

Pets are accepted in both caravans at Tattershall Lakes. Please ensure your pets are well behaved and are house trained.

Cleanliness

Redmile Luxury Breaks provide a high standards of cleanliness and request that guests leave the caravan clean and tidy. We ask that any cutlery, crockery and cooking utensils that are used are cleaned and returned to where they are kept. Any blatant damage will result in your security bond being retained.

BBQ’s

There are BBQ’s available at both caravans, they are kept at the rear of the vans and are available for guests to use. If you use the BBQ please ensure they are cleaned after each use or a cleaning fee will be charged and retained from your security bond. You will need to provide your oen charcoal.

Chip pans and fryers 

The use of chip pans or deep fryers of any kind is strictly prohibited.

Behaviour

If, in the opinion in of The Owner, our representative or the Park manager any member of the party is guilty of conduct which is deemed to be anti-social or a risk to the health and safety of themselves or members of the public, The Owner or the park manager may re-take possession of the accommodation immediately without compensation to The Hirer.

Electric Car Charging 

You are not permitted to use the caravan mains to charge your electric vehicle. If you are found to have charged a vehicle, we will retain the cost of this from your bond.

Cancellation Policy

If you need to cancel your booking for any reason, please contact us straight away by email.  Cancellations are non-refundable however, any cancellations made up to 4 weeks before  arrival will be given the option to move the booking to a future date (subject to availability) An additional cost may apply dependant on the new arrival date. Any cancellations made within 4 weeks of arrival will not be refunded and no alternative date will be offered.

Liability

We DO NOT accept liability for injury, loss or damage suffered by any member of the party.

Insurance

We strongly recommend that you take out holiday insurance to cover accidents, losses, cancellation etc. These policies are available quite cheaply from most insurance providers.

We reserve the right to amend these terms and conditions at any time. We will give written notice in advance of any changes.